Returns And Refunds

Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery. Immediately prior to dispatch of the goods to you, title in the goods will pass to you. In the unlikely event that you have not received all the goods within 21 days of the date of delivery (or where you have requested a delayed dispatch within 21 days of the requested dispatch date), you must notify us immediately.


Please read this disclaimer carefully before using the website operated by Septic Tank TV LTD

The content displayed on the website is the intellectual property of and Septic Tank TV LTD. You may not reuse, republish, or reprint such content without our written consent.

All information posted is merely for educational and informational purposes. It is not intended as a substitute for professional advice. Should you decide to act upon any information on this website, you do so at your own risk.

While the information on this website has been verified to the best of our abilities, we cannot guarantee that there are no mistakes or errors. Before installing any products please consult with your building control department and the manufacturer of the products for advice on installation procedures. 

Septic Tank TV LTD cannot guarantee the installation of any products purchased from by 3rd party installers.

Before installing any products purchased from please consult and follow the installation instructions from the manufacturer. Septic Tank TV LTD cannot be held responsible for any mistakes made by 3rd party installers who have not read the installation instructions correctly.

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.


While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days.

Cancellation & Returns


Whether your order is made via our website, by email, fax or telephone you are covered under the Distance Selling Regulations laid out by the Office of Fair Trading. In accordance with the Distance Selling Regulations, the following applies to all transactions undertaken on the website:

  1. You may cancel your order by giving us notice of cancellation within 7 working days of the date of collection or delivery. Such notice may be given by mailing, faxing or emailing to the number or address set out on
  2. It is reasonable for you to open the outer packaging and inspect the goods. All goods returned must not be marked in any way. It is not acceptable to break any seals on the item itself. It should be returned with the original box, packing and any accessories. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
  3. On receipt of the returned items, they will be checked and tested to determine that reasonable care has been taken. If the returned goods received by us are not in a sellable as new condition, then we reserve the right to charge a restocking fee of 25%.
  4. On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.
  5. Orders received that are incorrect should be advised within 2 days of delivery. We will (subject to clause 4) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.
  6. Bespoke products such as the Ecosystem septic tank converter the Ecosystem sewage treatment plant, Easy (Ezy) Drain Pipes and the dog poop septic tank are made to order and as such are custom made. Hence once payment is made for any of these products it will not be refunded. By paying for these items in advance or ticking the terms and conditions box on the checkout page you agree to these terms and conditions.  
  7. The moneyback guarantee. This guarantee is limited to 14 days. This does not apply to bespoke items.


  1. Most products carry a twelve month warranty. In the event that there is a problem with the goods during the warranty period, you should notify us immediately. We will replace or arrange repair at our discretion.
  2. Where we have agreed to replace the goods, you confirm that you will keep the original goods safely and allow our nominated carrier to collect them from you without undue delay. Persistent failure to allow the original goods to be collected may result in you incurring an additional charge up to the original cost to you.


  1. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
  2. The goods are intended for use in the United Kingdom and we make no warranties, express or implied, that the goods are suitable for use outside the United Kingdom, or comply with any laws, regulations or standards of any jurisdiction outside the United Kingdom.

Force Majeure

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).


If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

All quotations or estimates, either written or verbal will be valid for 30 days.

All items ordered shall be paid for in full by cleared funds 10 days prior to delivery to site. A 50% deposit is required upon placing the order unless negotiated prior to order. accept all forms of payment including all major debit and credit cards. However will pass on any charges levied by the relevant Card Services Department in relation to payment by credit or charge cards to the customer. Fees for MasterCard and Visa credit card transactions are 2.5%. There are no fees for payment taken by debit cards. 

All sewage treatment plants, pumping stations or pipework of any sort will usually include the delivery charge to site on the mainland in the UK. However, offloading is the responsibility of the customer in all cases. Should specific guidance be required on the offloading of any item, then will be happy to supply this information. Should an additional delivery charge be levied on by the manufacturers due to location, will contact you to advise of the charge. In the case of onward transportation overseas or off the mainland, will normally deliver to a port or freight forwarder.

Please contact should you wish to have any item delivered on a vehicle with a HIAB or other offloading facilities as additional charges will be levied by the manufacturers.

Sewage treatment plants, pumping stations and rainwater harvester systems are usually supplied with pedestrian rated covers unless specified.

An additional cost will usually be levied for the supply of a vehicle rated cover. Please ask for the costs at the time of order to ensure that the correct cover is supplied.

Specialist guidance by a structural engineer may be required to ensure that any vehicle rated cover is installed correctly. It is the responsibility of the installer to ensure that the vehicle rated cover is installed correctly.

Should the item be delivered on a vehicle with a HIAB crane at extra cost, this will be offloaded to the nearest hard standing area only.

Items may occasionally be delivered on a pallet. Please note that should the item be required to be transported forward, it is the customers responsibility to ensure that the dimensions of the pallet are taken into consideration.

Where a delivery charge is not included in the cost of the item then this charge will always be listed as a separate item in the quotation or estimate for the supply of the goods.

Customers can expect delivery of the goods within a few days and agreed at the time of order.

In most cases the item will be delivered within 30 days after receipt of full payment unless agreed as part of the contract. If are unable to meet the 30 day deadline for delivery, then we will inform the customer prior to expiry of this period. At this point a new delivery date will be agreed by mutual consent.

Customers will be informed of the delivery date of items and must ensure that appropriate arrangements are available to offload, accept, check and sign for goods on site. Should persons not be available to accept goods, items will not be left without a signature. In this instance, the items will be returned to the appropriate depot and delivered on the next available date. A charge may be made for this in line with the manufacturers restocking policy.

Any shortages in an order should be notified to within 24 hours of delivery. Prior to dispatch, all tanks are inspected and a check list is completed identifying all relevant and requested components. Components are enclosed either with or attached to the tanks. It is the customers responsibility or its representatives to ensure that the structure of any tank delivered is visually inspected for any defects or damage on delivery to site. It is the customers responsibility or its representatives to ensure that all listed components are checked on receipt. It is the customers responsibility or its representatives to advise of any defects or shortages within 24 hours. Outside of this 24 hour period, have the right to refuse liability for damaged goods or missing items.

On occasions pipework will be delivered on articulated transport vehicles with a length of over 13 metres. Please ensure that if there are any access restrictions full details are specified at the time of order. Should not be informed of restrictions and items are returned to stock, a restocking charge of 50% may be levied by the manufacturers.

Should a customer wish to cancel an order, then under The Consumer Protection (Distance Selling) Regulations 2000, written notice of cancellation should be given to within seven working days after receipt of the goods.

Should goods be ordered on a bespoke basis, then these products are not covered by the seven working days cancellation rights.

In the case of a cancelled order, will return the customers money as soon as possible and at the latest within 30 days of receiving the written notice of cancellation.

Should an official order be placed for installation work and the order is then cancelled, this may incur charges of up to 60% of the contract / order value.

Should an order be cancelled prior to delivery of a bespoke item, a full refund will be given so long as written cancellation is received before the item has gone into production. If however the item has entered production, there may be a cancellation fee charged by the manufacturers which will be payable by the customer. This fee could be up to 100% of the cost of the item ordered.

Where a contract is cancelled within the 7 day period, the customer is obliged under the above regulations to ensure that reasonable care is taken of any goods received and ‘restore’ them to us and that the goods are made available for us to collect. operates within the regulations set down in the Consumer Protection (Distance Selling) Regulations 2000, the full details of which can be found on the Office of Public Sector Information website.

The Distance Selling Regulations state that your right to cancel an order starts from the moment you place your order, and doesn’t end until seven working days from the day after you receive your goods. 

In the case of a cancelled order, should any damage be made to the items between the time of delivery and the time they are returned to us or the manufacturer, or any parts be missing as detailed in the original signed delivery note, then reserve the right to refuse the return of goods or levy a charge to a maximum of 100% of the cost of the items.

Should it be requested that a supplied item be returned or an order cancelled on or after delivery, then reserve the right to recover any transportation charge relating to the return of the item to the manufacturer. The charge for this transportation will be limited to £600.00 plus VAT for the return delivery.

If payment for the goods is under a related credit agreement, the customers cancellation notice also has the effect of cancelling the credit agreement. do not accept liability for delays associated with missed or late deliveries due to adverse traffic problems, weather conditions or vehicle breakdowns. Transport is sub contracted and various hauliers can be used to transport your materials. We would suggest that the delivery of any concrete or machinery to assist with the installation of the units is deferred until the ordered items are on site to avoid any unnecessary costs. do not accept responsibility for the installation of any units when these are sold on a supply only basis. 

Should it be necessary for technical information to be provided, or a site visit, then additional charges may be levied at the sum of £200 per hour plus VAT. The cost would also be levied on any travelling time to site.

In the case of us providing site supervision, this is defined as attendance on site to advise and oversee works or installation of equipment carried out by the clients own staff or operatives as identified within our estimate or scope of works.

Supervision provides only for equipment required to survey and measure, i.e. surveying instruments, measuring equipment. No other tools or lifting equipment are provided unless specifically requested and agreed of which a charge may or may not be applicable.

Where a sewage treatment plant, pumping station or rainwater harvester is sold on a supply only basis, it is always recommended that commissioning of the unit is carried out by an authorised engineer. This will ensure the best performance for the unit and that any warranty for the item is validated. Should you require details of the cost of this service, please contact either direct or an authorised engineer prior to purchase of the unit.

Should the sewage treatment plant not be commissioned in accordance with the above recommendations, do not accept responsibility for the effluent quality produced by the unit.

Where a sewage treatment plant, pumping station or rainwater harvester is sold on a supply only basis, it is always recommended that servicing of the unit is carried out by an authorised engineer in accordance with the manufacturers recommended servicing intervals. This will ensure that the best performance results are achieved in respect of this item. Should you require details of the cost of this service, please contact either direct or an authorised engineer. 

Should a sewage treatment plant not be serviced in accordance with the above recommendations, do not accept responsibility for the effluent quality produced by the unit.

Please note that pumping stations will be supplied fit for the pumping of the appropriate waste matter agreed at specification stage. Should third party items be put into the system such as nappies, sanitary towels or non dissolvable wipes, do not accept responsibility for the malfunction of the unit.

Should there be a delay between the physical installation of the pumping chamber and the commissioning of the unit, under no circumstances should the pump be left in the dry chamber or submerged in water as this could damage the mechanical seal. Should this happen and the seal is water damaged the pump will not be covered under the warranty.

Should be called out on a warranty call and a third party item be found to be the cause of the fault, then the customer will be liable for the repair, time on site and travel costs of the engineer. Travel and time on site costs will be levied at the current rate of £200 per hour plus VAT plus mileage costs. Mileage costs are currently 68 pence per mile plus VAT. This fee is required to be paid in full up front before the engineer leaves for site.

All items supplied are guaranteed for the periods stipulated by the manufacturers. Full details of these periods are available from either or from the manufacturers direct.

Should a supplied item supplied be faulty, then the customer should initially contact to report the fault. In the case of a faulty electrical item, then will request that the faulty item be returned for examination. The carriage cost will be borne by the customer and paid prior to the replacement. The cost of removal of the item and re fitting of the replacement will be borne by the customer.

Should the fault be found to be a valid warranty claim, then the item will be exchanged under the terms of the guarantee and all monies will be returned to the customer.

However, if it can be ascertained that damage has been caused to the item after the delivery to site, the full cost of the item and delivery charges will be passed onto the customer prior to a replacement part being dispatched.

Should a customer request a new item immediately and before the faulty item is received back for examination, then the cost of the item and carriage will be paid up front prior to dispatch.

Once the item has been received for examination, and should the fault be found to be a valid warranty claim, then all monies will be returned to the customer within 48 hours. will not assist with the specification of any product, but it is the responsibility of the customer to advise of any invert levels relating to the site. do not accept liability for the installed system’s failure to perform due to incorrect design based on misinformation or misinterpretation of information and where design of the proposed system has been prior to our involvement with the project.

No retention money shall be held without previous agreement, which should be negotiated prior to the letting of the contract and in writing.

It should be noted that if for any reason Environment Agency or Local Authority consent is required, do not undertake to obtain this consent unless requested and agreed. do not undertake to locate existing pipework and/or services or determination of combined systems, i.e. surface and foul water unless previously discussed and agreed. The undertaking of this work can be classified as additional work and a charge may be levied. are websites and trading names for Septic Tank TV LTD do not take responsibility for the design criteria of the chosen drainage, sewage treatment plant or pumping station. This is to be carried out by the customer prior to order.

It is the customer’s responsibility to obtain confirmation from the relevant Local Authority Building Services Building Inspector that pumping stations are fit for purpose and comply with the current Building Regulations in respect of 24 hour retentive capacity.

Any dispute regarding works or our invoice must be notified to this office within 7 days of the delivery date or will be deemed invalid.

By placing an order either verbally, electronically, digitally or in writing, it is deemed that the above terms and conditions have been read and fully understood prior to the order placement. These terms and conditions can be issued by on request. These terms and conditions are available to access on our websites

With MDPE pipe please ensure that the correct quantity is ordered, as once dispatched and received on site, the manufacturers will not take this back into stock. This is due to them not being able to guarantee the integrity of the pipe for re sale. As a consequence, will not accept the return of any MDPE pipe.

The moneyback guarantee. This guarantee is limited to 14 days. This does not apply to bespoke items.

Sale or VAT free offers may not apply to bespoke pumping stations and/or sewage treatment plants.

Sale or VAT free offers do not apply with any price match offers or any other promotional or discounted prices.

Sale or VAT free offers do not relate to booster sets.

Sale or VAT free offers may be withdrawn at any time without notice.