Delivery Terms

Payment Details

Septic Tank Supermarket is owned by and trades as Supermarket Hub LTD

We accept the following forms of payment

  • Credit/Debit Card (Secured by SagePay)
  • BACs transfer.

It may be necessary to adjust the prices in the event of a manufacturer/supplier price increase. Customers are entitled to a full refund if this is not acceptable.

Due to the nature of the clearing system, your credit card payment WILL be taken at the point of ordering. If a problem in supply should occur we will, of course, be happy to make a refund as appropriate. Charges will appear on your bank statement as “The Septic Tank Store”

All prices are quoted and paid in sterling.

Delivery Information

Last updated: November 28th 2023

Thank you for shopping at Septic Tank Supermarket

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • SHLTD (referred to as either “SHLTD”, “We”, “Us” or “Our” in this Agreement) refers to Supermarket Hub LTD, 71-75 Shelton Street Covent Garden, London, WC2H 9JQ, a company registered in England and Wales whose registered office is at 71-75 Shelton Street Covent Garden London WC2H 9JQ and registered in England and Wales with company number 13881450. VAT Reg No. 403128934.
  • Goods refer to the items offered for sale on the Website.
  • Orders mean a request by You to purchase Goods from Us.
  • Bespoke means a non-standard, ‘off-the-shelf’ Good. For example, but not limited to, a tank with a specialist invert level, a pre-installed neck extension, a pumped outlet system with a pre-installed neck extension.
  • Website (referred to as either “Website” or “Site” in this Agreement) refers to Septic Tank Supermarket, accessible from
  • You means the individual accessing or using the Website, or the company, or other legal entity on behalf of which such individual is accessing or using the Website, as applicable.

Delivery is free of charge (at the manufacturer’s discretion) to much of mainland England for order over £150.

Delivery charges may apply to areas of Scotland, Wales Islands and Northern Ireland – please contact us for up to date delivery charges for these areas.

Most Orders are dispatched directly from the manufacturer and there may be a lead time, which We will advise of. The delivery policy of the manufacturer will apply. Your delivery will be scheduled in the next available delivery slot to Your area. You will be contacted in advance to confirm the delivery date. A contact telephone number is required on all Orders.

Your delivery will be made to the address shown on the Order. It is Your responsibility to advise of any access restrictions on site. If SHLTD are not advised of any access restrictions for the delivery vehicle, the Goods may be returned to the supplier and a redelivery fee charged.

Someone over the age of 18 will need to be present to accept the Goods. Goods must be checked thoroughly before acceptance. Orders signed for or delivered under written instruction are deemed to have been delivered in good condition.

Unless otherwise specified, offloading is the responsibility of the customer in all cases.

Any shortages in an Order should be notified to STS within 24 hours of delivery.

We are not liable for any losses that you may have incurred due to any failure to deliver products within the estimated delivery dates or on the agreed day. We recommend that You only arrange for installers once the Goods have been delivered.

If you require the Goods delivered on a vehicle with HIAB, or with express or timed delivery, additional charges will apply. Please contact us.